WARRANTY TERMS & CONDITIONS
We thank you for choosing MILA for your home/office and wish you a very pleasant experience.
Although our products are made to work for much longer periods than the warranty periods, proper installation by trained technicians and maintenance of the products are needed to get optimum performance.
Kindly go through the installation and maintenance guidelines and follow the same.
MILA also offers preventive annual maintenance at a nominal cost.
Please write to cc@milaindia.com for further details
Care and cleaning guidelines for products
Although our products are durable but for the best bathing experience, we are here to provide you some tips to make your experience better
INSTALLATION TIPS
- Carefully inspect the new product for damage before installation.
• MILA is not liable or shall not be responsible for any such damage/scratch or for improper installation.
• The installation should be done by a trained technician.
• Atmospheric conditions apply mostly to salt content in the air in coastal areas, sometimes the air reacts with Chrome and black spots emerge on the surface of the product. Therefore, the product is required to be cleaned regularly. At the time of installation of these products, cover the products with the cloth covers provided in packaging or with polythene till the time you actually start using them.
• Improper/wrong installation of the products automatically terminates and nullifies this warranty and this warranty does not cover problems arising from low water pressure, more than recommended water pressure, and wear and tear, impurities/hardness beyond the norms of drinking water or improper care and cleaning.
• Carefully inspect the new product for damage before installation.
• MILA is not liable or shall not be responsible for any such damage/scratch or for improper installation.
CLEANING TIPS
• Due to the presence of minerals and salt in water, scaling is formed on the product if it is not cleaned regularly. The products should be cleaned gently at regular intervals. Also, take extra care to clean the edges and corners of the products because these areas are more vulnerable for scale settling.
• Clean the silicon nozzle from time to time for a perfect foam flow of water from the Shower. The property of water being used is very important for your plumbing installations (Pipes etc.), as well as for your own hygiene. The hardness of water should not exceed 300-400 ppm.
• During cleaning of the tiles or floors in the bathroom with cleaning agents which contain acids or chemicals, acid fumes are formed. Because the basic material used in the shower is chrome and chrome being an alloy of copper, reacts with these acid fumes. With this reaction, a green colour layer / Black Spots are formed on the products resulting in damage to the outer finish or coating. It is recommended the faucets be covered with cloth before doing such floor cleaning, to protect them from acidic fumes.
• Scratching or scrubbing occurs due to the hard nature of cloth or coarse cleaning powder being used for cleaning. Use a gentle fluffy soft cloth for cleaning the surface.
• Always test your cleaning solution on an inconspicuous area of the product before applying it to the entire surface of the product.
• The warranty shall not be applicable, in case, if the defect is caused due to improper installation, undesirable working environments such as contaminated water, hardness of water beyond the acceptable limits of drinking water or even by improper handling. MILA shall repair/replace defective components (after examination by authorised technician) on either chargeable basis or free of charge, as is decided by MILA CARE. For better performance of the product, we recommended water pressure should be between 2.5 bar to 3 bar.
Warranty Terms:
• The company is not liable for any damage out of faulty installation.
• The warranty becomes null and void if installation is not done by a qualified and experienced technician and/or as per the installation procedure laid down by the company.
• The company is also not liable to pay for any civil or construction work required during installation of new products or replacement/repair of old products.
• The warranty is applicable from the date of purchase.
• The customer must produce the GST paid invoice/warranty card in original to avail warranty service. In case the purchase has been done by the developer of the apartment, the possession letter from the developer will be treated as equivalent to bill.
• The company is not liable for any consequential expenses or damages.
• An equivalent replacement at pro-rata basis shall be provided in case the product has been discontinued, where the customer has to pay a proportionate amount on the current MRP, given the product is within the aforementioned warranty terms.
• In case the manufacturing defect is seen after the first year of purchase & before the warranty period expires, the customer has to pay the company on proportionate basis on current MRP for new replacement.
• During the warranty period and under normal use, if the product/ component/ part is found to be of faulty due to manufacturing defect, the same will be repaired or replaced upon production of this warranty certificate, without charges either for part or labor or both, the decision of company official will be final for fault qualifies for warranty.
• Warranty remains applicable only if the products have at all times been used strictly in accordance with the terms of this warranty and has not been improperly or negligently handled and is not maintained in accordance to maintenance guidelines given.
• In the event of non-availability of components or parts due to any reason whatsoever Company or its Authorised Service provider or the Dealer will not be responsible or liable for any delay that may be caused to service/repair of the Products; no claims financial or otherwise will be entertained.
• Company and customer agree that company will not be liable for any damages whatsoever arising out of use or inability to use its Company's Products. MILA bears no responsibility for incidental or consequential damages arising out of use or inability to use Company Product.
• By purchasing this product, the customer agrees to the Company's aforesaid warranty on the product.
• Company neither assumes nor authorises any person to assume for us any other obligation or liability in connection with sale of this product.
• Customer and Company agree that customer's sole remedy for any defects in goods hereunder shall be limited to the repair or replacement at the Company's option within warranty period after delivery of such goods to the first purchaser, of any defective goods, of which notice of defects is given by the Customer to the Company in accordance with terms of this warranty certificate.
The part/product against the replaced part/product will be property of the Company.
• Company shall not be liable to Customer claiming the warranty under the terms of condition of this Limited Warranty Certificate, due to defects caused by rodents/pets or in the events of force majeure. The Force Majeure means any disaster, act of God or the public enemy, any accident, explosion, fire, storm, earthquake, electric storms, tornado, flood, casualty, lockout, strike, labour conditions, unavoidable accident, nuclear explosion, national calamity, or any other circumstance or event or by any enactment of law, or by order of any legally constituted authority, or by any other similar cause of the Company or beyond the reasonable control of the party relying upon such circumstance or event.
• Company and customer agree that MILA bears no responsibility for incidental and / or consequential damage arising out of use and for inability to use a product. Company liability will be limited and restricted to the product replacement/value of the product sold. The company under all circumstances shall not be liable to uninstall the defective product or installed replacement product. In case replacement is the only option then the customer has to hand over the defective product to the seller from whom it was purchased and take the replacement product from there.
Table Warranty
S No. | Product | Duration |
---|---|---|
1. | ABS Shower Head | 18 Months |
2. | ABS Hand Shower | 18 Months |
3. | ABS Health Faucet | 18 Months |
4. | Flexible Hose Pipe, Holder | 12 Months |
5. | Shower Arm | 12 Months |
6. | Accessories | 6 Months |